Notation based on the Specified Commercial Transaction Law
- Distributor
- ken office Co.,Ltd.
- Operation manager
- Sachiko AONO
- Headquarters
- #302 pure-heim, 7-50-6 Kokuryou-cho, Chofu City, Tokyo182-0022
- Tel
- +81-42-445-2399
- info@aono-ken.com
- Web site
- https://www.aono-ken.com/
- The methods of payment available
- Credit card and Bank transfer(our designted account)
- Necessary charges other than the product price
- (1)Use when sending A4 size, 3cm or less in thickness, and 4kg or less in weight. Tracking is available and the package will be delivered to the customer's mailbox. It costs the product price, Tax and Shipping cost ¥370 (as of January 2022)
(2)About standards other than the above, shipping cost will be determined by size and weight. It will be delivered by Yamato Transport or Yu-pack. It costs the products price, Tax and delivery charges. - Time limit orders
- 1 week after your order or application
- Defective product
- If there is any contamination, defective product, or erroneous delivery of the delivered product, please notify us by e-mail within 3 days after the arrival of the product and send it to us within one week. We will exchange it. The shipping fee when you send it will be returned from our company after confirming the product.
If you would like to exchange and return due to your convenience, such as a difference in image or color, please contact us by e-mail once 2 days after the arrival of the product. We will contact you each time depending on the situation. However, once a product has been used, we cannot accept returns or exchanges. Thank you for your understanding. - Return shippong fee
- If a defect occurs due to our inconvenience, we will bear the cost.
If it is convenient for the customer, please return it at the customer's shipping cost. - Certification
- Food hygienemanager(Food hygiene Association of Nara pref. /No.201-1025)
- Store name or service name
- ken office online shop
- Payment method
- ■Payment at STORES: Credit card payment（VISA, MasterCard, American Express, JCB, Diners), PayPal, Carrier Payment and Rakuten Pay available.(Payment is confirmed at the time of product ordering.)
Customers apply to[Ken Office]: We will give you a Fee or tuition fee. Please make a bank transfer. Transfer account from us after ordering. We will guide you together with the invoice amount by e-mail. Work will start after the transfer is confirmed. In addition, Please note that the transfer fee will be borne by the customer, although we are sorry. - Shipping method and shipping cost
- 1) Letter Pack Light (Post Office)
It is used when sending A4 size items within 3 cm in thickness and 4 kg in weight. It can be tracked and delivered to your mailbox. Shipping fee ¥370 (as of January 2022)
2) Courier charges list (Yamato Transport :from Tokyo)
Prices are per prefecture. ※ In the case of purchasing multiple items,
①If the delivery method is the same and it is possible to combine：We will ship it in bulk "with one charge (highest shipping cost)".
②If the delivery method is different from each other, "Each applicable with shipping costs" will be shipped separately.
③The delivery method is the same, and it is impossible to consolidate (products and works, In order to deliver it safely) . In the case of in each box by content with one charge (highest shipping cost)" will ship separately.size Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima Aomori, Akita, Iwate, Osaka, Kyoto, Shiga Nara, Hyogo, Wakayama Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Yamanashi, Kanagawa, Niigata, Nagano, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Mie, Gifu Okayama, Hiroshima, Tottori, Yamaguchi, Shimane Kagawa, Tokushima, Ehime, Kochi Okinawa 60 ¥1250 ¥900 ¥800 ¥1030 ¥1360 80 ¥1470 ¥1100 ¥1030 ¥1250 ¥1900 100 ¥1700 ¥1380 ¥1200 ¥1490 ¥2480
3) Yuh-Pack Freight List (Post Office) up to 25kg
* We can't accept specify a delivery company.size Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Yamanashi, Kanagawa, Niigata, Nagano, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Mie, Gifu Tokyo Osaka, Kyoto, Shiga, Nara, Hyogo, Wakayama Okayama, Hiroshima, Tottori, Yamaguchi, Shimane, Kagawa, Tokushima, Ehime, Kochi Okinawa 60 ¥1300 ¥870 ¥810 ¥970 ¥1100 ¥1350 80 ¥1530 ¥1100 ¥1030 ¥1200 ¥1310 ¥1630
* These courier charge list are for Products that do not include shipping and aren't set up for each item.
* We do not accept Japan order, deposit, remittance from overseas and Japan shipments overseas.